{"id":2548,"date":"2026-09-07T08:39:16","date_gmt":"2026-09-07T08:39:16","guid":{"rendered":"https:\/\/www.vivatechnoci.com\/?page_id=2548"},"modified":"2026-09-07T15:14:23","modified_gmt":"2026-09-07T15:14:23","slug":"contrats-de-services-2","status":"publish","type":"page","link":"https:\/\/www.vivatechnoci.com\/index.php\/contrats-de-services-2\/","title":{"rendered":"Contrats de services"},"content":{"rendered":"<style>\n.entry-header{display:none!important}.cs2{--navy:#0b2850;--blue:#4b78cb;--green:#2f7c4b;--orange:#f58220;--ink:#17345b;--mist:#f3f7fb;font-family:Arial,sans-serif;color:var(--ink);background:#fff;overflow:hidden}.cs2 *{box-sizing:border-box}.cs2 h1,.cs2 h2,.cs2 h3,.cs2 p{margin-top:0}.cs2-hero{min-height:500px;padding:70px max(6vw,24px);display:grid;grid-template-columns:1.05fr .95fr;gap:48px;align-items:center;background:linear-gradient(135deg,#071a34,#123a70 70%,#2f7c4b);color:#fff}.cs2-hero h1{font-size:clamp(42px,5vw,72px);line-height:1.05;margin:15px 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#102c5514}.cs2-table{width:100%;border-collapse:collapse;background:#fff;min-width:700px}.cs2-table th{padding:20px;background:var(--navy);color:#fff;text-align:left}.cs2-table th:nth-child(2){background:#315fae}.cs2-table th:nth-child(3){background:#287044}.cs2-table td{padding:18px;border-bottom:1px solid #dce6f0;vertical-align:top;line-height:1.5}.cs2-table td:first-child{font-weight:800;color:var(--navy);width:18%}.cs2-table tr:last-child td{border-bottom:0}.cs2-help{display:grid;grid-template-columns:repeat(3,1fr);gap:20px;margin-top:34px}.cs2-help div{background:#fff;padding:24px;border-radius:17px;border:1px solid #dce7f2}.cs2-help strong{display:block;color:var(--navy);margin-bottom:8px}.cs2-cta{text-align:center;padding:75px 24px;background:linear-gradient(120deg,#2f7c4b,#102c55);color:#fff}.cs2-cta h2{font-size:clamp(32px,4vw,46px);color:#fff!important}.cs2-cta p{color:#fff!important;font-size:18px}.cs2-btn{display:inline-block;margin-top:16px;padding:16px 28px;border-radius:999px;background:#fff;color:var(--navy)!important;text-decoration:none;font-weight:900;transition:.25s}.cs2-btn:hover{transform:translateY(-4px);box-shadow:0 14px 28px #0004}@keyframes csFloat{50%{transform:translateY(-12px)}}@keyframes csUp{from{opacity:0;transform:translateY(28px)}to{opacity:1;transform:none}}@media(max-width:780px){.cs2-hero{grid-template-columns:1fr;padding-top:54px;min-height:auto}.cs2-art{height:230px}.cs2-grid,.cs2-actions,.cs2-offers,.cs2-help{grid-template-columns:1fr}.cs2-wrap{padding:58px 20px}.cs2-hero h1{font-size:43px}.cs2-table-wrap:after{content:'Faites glisser horizontalement pour comparer \u2192';display:block;padding:10px;background:#fff;color:var(--navy);font-size:13px}}\n<\/style><main class=\"cs2\">\n<section class=\"cs2-hero\"><div><div class=\"cs2-kicker\">SERVICE 02<\/div><h1>Contrats de services<\/h1><p class=\"cs2-lead\">De l\u2019exigence de performance vers la s\u00e9r\u00e9nit\u00e9 op\u00e9rationnelle.<\/p><p class=\"cs2-lead\">Maintenance, services manag\u00e9s et engagements clairs pour assurer la continuit\u00e9 de vos activit\u00e9s.<\/p><\/div><div class=\"cs2-art\"><img decoding=\"async\" src=\"https:\/\/www.vivatechnoci.com\/wp-content\/uploads\/2026\/09\/exec-32e42662-50f3-4271-a848-72d81a2e2813.png\" alt=\"Pilotage et supervision des services informatiques\"><\/div><\/section>\n<section class=\"cs2-wrap\"><div class=\"cs2-head\"><span class=\"cs2-tag\">POURQUOI NOUS CHOISIR ?<\/span><h2>Un partenaire garant de la continuit\u00e9 de votre activit\u00e9<\/h2><p>Dans un environnement num\u00e9rique critique, nous veillons sur vos infrastructures afin que vos \u00e9quipes restent concentr\u00e9es sur leur c\u0153ur de m\u00e9tier.<\/p><\/div><div class=\"cs2-grid\"><article class=\"cs2-card\"><span class=\"cs2-icon\">01<\/span><h3>Disponibilit\u00e9 maximale<\/h3><p>Une infrastructure surveill\u00e9e et entretenue pour maintenir la production sans interruption.<\/p><\/article><article class=\"cs2-card\"><span class=\"cs2-icon\">02<\/span><h3>S\u00e9curit\u00e9 totale<\/h3><p>Protection de vos donn\u00e9es, contr\u00f4le de l\u2019int\u00e9grit\u00e9 et r\u00e9duction des risques op\u00e9rationnels.<\/p><\/article><article class=\"cs2-card\"><span class=\"cs2-icon\">03<\/span><h3>R\u00e9activit\u00e9 24\/7<\/h3><p>Une hotline permanente et un point de contact unique pour simplifier et acc\u00e9l\u00e9rer vos \u00e9changes.<\/p><\/article><article class=\"cs2-card\"><span class=\"cs2-icon\">04<\/span><h3>Productivit\u00e9 renforc\u00e9e<\/h3><p>Lib\u00e9rez vos \u00e9quipes des contraintes techniques et concentrez-vous sur vos objectifs strat\u00e9giques.<\/p><\/article><\/div><\/section>\n<section class=\"cs2-dark\"><div class=\"cs2-wrap\"><div class=\"cs2-head\"><span class=\"cs2-tag\">NOTRE P\u00c9RIM\u00c8TRE D\u2019ACTION<\/span><h2>Une expertise \u00e0 360\u00b0<\/h2><p>Nous couvrons vos besoins techniques avec des engagements mesurables et un accompagnement durable.<\/p><\/div><div class=\"cs2-actions\"><article class=\"cs2-action\"><h3>Maintenance pr\u00e9ventive<\/h3><p>Visites techniques r\u00e9guli\u00e8res, contr\u00f4les et recommandations pour anticiper les pannes.<\/p><\/article><article class=\"cs2-action\"><h3>Support &#038; assistance<\/h3><p>Acc\u00e8s direct \u00e0 nos experts de niveaux 1 \u00e0 3, \u00e0 distance ou sur site.<\/p><\/article><article class=\"cs2-action\"><h3>Gestion des incidents<\/h3><p>Suivi transparent via votre portail client et d\u00e9lais d\u2019intervention garantis par SLA.<\/p><\/article><\/div><\/div><\/section>\n<section class=\"cs2-wrap\"><div class=\"cs2-head\"><span class=\"cs2-tag\">DOMAINES D\u2019INTERVENTION<\/span><h2>Un interlocuteur pour tout votre environnement<\/h2><\/div><div class=\"cs2-domains\"><span class=\"cs2-domain\">Informatique<\/span><span class=\"cs2-domain\">R\u00e9seaux &#038; T\u00e9l\u00e9coms<\/span><span class=\"cs2-domain\">Datacenter<\/span><span class=\"cs2-domain\">\u00c9nergie<\/span><span class=\"cs2-domain\">S\u00e9curit\u00e9 \u00e9lectronique<\/span><\/div><\/section>\n<section class=\"cs2-choice\"><div class=\"cs2-wrap\"><div class=\"cs2-head\"><span class=\"cs2-tag\">DEUX APPROCHES CONTRACTUELLES<\/span><h2>Forfait ou contrat \u00e0 points : choisissez la formule adapt\u00e9e<\/h2><p>Un seul objectif : votre satisfaction. Le bon mod\u00e8le d\u00e9pend de la fr\u00e9quence de vos besoins, de la criticit\u00e9 de vos \u00e9quipements et de votre mode de gestion budg\u00e9taire.<\/p><\/div><div class=\"cs2-offers\"><article class=\"cs2-offer\"><span class=\"cs2-badge\">S\u00c9R\u00c9NIT\u00c9 TOTALE<\/span><h3>Contrat au forfait<\/h3><p>Vous b\u00e9n\u00e9ficiez d\u2019un prix fixe pour un p\u00e9rim\u00e8tre et des niveaux de service d\u00e9finis \u00e0 l\u2019avance.<\/p><ul><li>Budget pr\u00e9visible et parfaitement ma\u00eetris\u00e9<\/li><li>Maintenance pr\u00e9ventive planifi\u00e9e<\/li><li>Priorit\u00e9 d\u2019intervention et engagement de r\u00e9sultat<\/li><li>SLA adapt\u00e9s \u00e0 vos infrastructures critiques<\/li><li>Aucune facturation impr\u00e9vue dans le p\u00e9rim\u00e8tre convenu<\/li><\/ul><div class=\"cs2-tip\"><strong>Id\u00e9al si :<\/strong> vos \u00e9quipements sont critiques, vos besoins r\u00e9guliers et la continuit\u00e9 de service prioritaire.<\/div><\/article><article class=\"cs2-offer\"><span class=\"cs2-badge\">FLEXIBILIT\u00c9 AGILE<\/span><h3>Contrat \u00e0 points<\/h3><p>Vous achetez un volume de points d\u2019avance et les utilisez uniquement lorsque vous sollicitez une intervention.<\/p><ul><li>Paiement ajust\u00e9 \u00e0 votre consommation r\u00e9elle<\/li><li>Points utilisables selon les besoins et les priorit\u00e9s<\/li><li>Souplesse pour des demandes vari\u00e9es ou ponctuelles<\/li><li>Moins de devis r\u00e9currents et d\u00e9marrage plus rapide<\/li><li>Report des points possible selon les conditions du contrat<\/li><\/ul><div class=\"cs2-tip\"><strong>Id\u00e9al si :<\/strong> vos besoins sont variables, occasionnels ou difficiles \u00e0 planifier pr\u00e9cis\u00e9ment.<\/div><\/article><\/div><div class=\"cs2-table-wrap\"><table class=\"cs2-table\"><thead><tr><th>Crit\u00e8re<\/th><th>Option \u00ab Forfait \u00bb<\/th><th>Option \u00ab \u00c0 points \u00bb<\/th><\/tr><\/thead><tbody><tr><td>Concept<\/td><td>Prix fixe global pour maintenir un p\u00e9rim\u00e8tre d\u00e9fini en condition op\u00e9rationnelle.<\/td><td>Volume de points achet\u00e9 \u00e0 l\u2019avance et consomm\u00e9 selon les interventions.<\/td><\/tr><tr><td>Budget<\/td><td>100 % pr\u00e9visible, sans facturation impr\u00e9vue dans le p\u00e9rim\u00e8tre convenu.<\/td><td>Optimis\u00e9 : vous consommez uniquement les points n\u00e9cessaires.<\/td><\/tr><tr><td>Avantage principal<\/td><td>Priorit\u00e9 maximale, pr\u00e9vention et engagement de r\u00e9sultat.<\/td><td>Grande flexibilit\u00e9 et d\u00e9clenchement rapide sans devis r\u00e9p\u00e9t\u00e9.<\/td><\/tr><tr><td>Profil adapt\u00e9<\/td><td>Infrastructures critiques et besoins r\u00e9guliers.<\/td><td>Besoins variables, ponctuels ou multi-domaines.<\/td><\/tr><\/tbody><\/table><\/div><div class=\"cs2-help\"><div><strong>Choisissez le forfait<\/strong>Si une panne peut fortement perturber votre activit\u00e9 et que vous exigez une disponibilit\u00e9 constante.<\/div><div><strong>Choisissez les points<\/strong>Si vous souhaitez une r\u00e9serve d\u2019expertise flexible, mobilisable quand vous en avez besoin.<\/div><div><strong>Vous h\u00e9sitez encore ?<\/strong>Nous analysons vos incidents pass\u00e9s, votre parc et vos priorit\u00e9s pour recommander le meilleur mod\u00e8le.<\/div><\/div><\/div><\/section>\n<section class=\"cs2-cta\"><h2>Construisons le contrat adapt\u00e9 \u00e0 vos enjeux<\/h2><p>Nos experts vous accompagnent dans le choix du mod\u00e8le, du p\u00e9rim\u00e8tre et des niveaux de service.<\/p><a class=\"cs2-btn\" href=\"https:\/\/www.vivatechnoci.com\/index.php\/contact\/\">DEMANDER UN \u00c9CHANGE \u2192<\/a><\/section>\n<\/main>","protected":false},"excerpt":{"rendered":"<p>SERVICE 02 Contrats de services De l\u2019exigence de performance vers la s\u00e9r\u00e9nit\u00e9 op\u00e9rationnelle. Maintenance, services manag\u00e9s et engagements clairs pour [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2548","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.vivatechnoci.com\/index.php\/wp-json\/wp\/v2\/pages\/2548","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vivatechnoci.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.vivatechnoci.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.vivatechnoci.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vivatechnoci.com\/index.php\/wp-json\/wp\/v2\/comments?post=2548"}],"version-history":[{"count":4,"href":"https:\/\/www.vivatechnoci.com\/index.php\/wp-json\/wp\/v2\/pages\/2548\/revisions"}],"predecessor-version":[{"id":2608,"href":"https:\/\/www.vivatechnoci.com\/index.php\/wp-json\/wp\/v2\/pages\/2548\/revisions\/2608"}],"wp:attachment":[{"href":"https:\/\/www.vivatechnoci.com\/index.php\/wp-json\/wp\/v2\/media?parent=2548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}